Privacy Policy

Onda Sonora Soluções is committed to protecting the privacy of individuals who visit our online platform and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site. We process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Brazilian data protection legislation.

Information We Collect

We collect information you provide directly to us when you use our service, such as when you fill out forms, request information, or communicate with us. This information may include your name, email address, phone number, company name, and any other details you choose to provide.

We also automatically collect certain information about your visit and use of our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage data. We collect this information through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services, including acoustic consulting, soundproofing design and installation, professional audio system integration, noise control assessment, architectural acoustics, recording studio setup, and sound reinforcement systems.
• To communicate with you, respond to your inquiries, and provide customer support.
• To personalize your experience on our site.
• To understand how users access and use our service, to improve our content and functionality.
• To send you technical notices, updates, security alerts, and administrative messages.
• To send you marketing communications, if you have consented to receive them (you can opt-out at any time).
• To comply with legal obligations, resolve disputes, and enforce our agreements.

The legal bases for processing your personal data may include:

• Your consent (e.g., for sending marketing communications).
• The necessity of processing for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., providing our services).
• The necessity of processing for compliance with a legal obligation.
• The necessity of processing for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing based on legitimate interest where permitted by law).

How We Share Your Information

We may share your information with third parties only in the following circumstances:

• With service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These service providers are obligated to protect your information.
• In response to a legal process, such as a court order or subpoena, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With your consent or at your direction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request the erasure of your personal data (under certain conditions).
• The right to request restriction of processing of your personal data (under certain conditions).
• The right to object to the processing of your personal data (under certain conditions, including processing based on legitimate interests or for direct marketing).
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format (under certain conditions).
• The right to withdraw your consent at any time, where processing is based on consent.
• The right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise these rights, please contact us using the contact information provided below.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or other tools we may provide on our site.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for any updates.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact Onda Sonora Soluções by mail at:

Onda Sonora Soluções

Rua Funchal, 200

Suite 1001

São Paulo, São Paulo, 04551-063

Brazil